Full vehicle report terms

Last updated 9 November 2026

These terms cover the full vehicle report on motorbook.uk. They sit alongside the general terms and the privacy policy. If checkout is closed, you can still use the free MOT and tax check, and these payment terms do not create an offer to sell.

Who we are

Motorbook is made by NJoy Consulting in the UK. Contact hello@motorbook.uk. Motorbook is not affiliated with, or endorsed by, DVLA, DVSA, GOV.UK or Experian.

What you are buying

The free check on the vehicle check page shows MOT and tax details that Motorbook reads from the DVLA Vehicle Enquiry Service and the DVSA MOT History service. That free check is not the paid report.

The paid report, when checkout is open, is one Experian AutoCheck with salvage records for the registration you enter, supplied to us through One Auto API. The price is £6.99 including VAT, unless the page shows a different figure at the time you pay. Payment is taken by Stripe. We do not see your full card number.

The report can include outstanding finance, a stolen marker, insurance write-off records, salvage auction records, keeper and plate changes, and identity markers such as scrapped, imported, exported and colour changes, where the provider returns them. It does not include a market valuation, a digital service book or an electric vehicle battery estimate. It is not a mechanical inspection and it is not advice to buy or refuse a car.

Experian data

Paid report data is Experian's. Pages and emails that show a paid report say "Data provided by Experian".

Any data guarantee attached to a paid report is Experian's, under Experian's terms. Motorbook and NJoy Consulting do not underwrite that cover and do not insure you. The amount and period, if any, are those Experian returns with that report. While checkout is closed, Motorbook is not offering that guarantee.

Supply and cancellation

The report is digital content. Before you pay, you are asked to agree that we may start supplying it immediately, and that once we have supplied the report you may lose the 14 day right to cancel that supply. This does not affect your rights if the report is faulty or is not supplied.

If we cannot get a usable result from the provider, including a void registration or a failed provider call, we refund the price through Stripe. A refund can take a few days to appear on your card. Email hello@motorbook.uk if it does not.

The report link

We show the report on screen and, where email delivery is configured, email you a private link. The link is the key to the report. Do not publish it. We keep the registration, the email address used to pay, and the report for 24 months, then delete or anonymise them. See the privacy policy.

The app

This report is sold on the website only. The Motorbook iPhone app does not sell it and does not take you to this checkout. The app remains a reminder and records tool, free for two cars.

Liability

Nothing in these terms limits liability that cannot be limited by law, including death or personal injury caused by negligence, or fraud. Subject to that, we are not liable for a decision you take about a vehicle after reading a report you could have checked with the seller, an insurer, or an official source. Provider records can be incomplete or delayed. Your statutory rights are not affected.

Law

These terms are governed by the laws of England and Wales.